"I take this opportunity of thanking you for the excellent work you have done to bring this matter to a successful conclusion. What seemed a fairly hopeless case has turned out satisfactory for both parties, due principally to your efforts. Many thanks."

"Thank you very much for all your hard work and persistence with this. I informally advised the [members] last night and they were over the moon! They will have it presented formally at tonight's full meeting, so I will write to you this week with their decision."

"Also I wish to express my thanks for the way the case has been handled by Grays...I thought you were able to grasp the issues regarding the drainage aspect very quickly ...and I felt very confident that everything was being covered in a thorough and professional manner, leaving nothing to chance. There was nothing "cavalier" about your approach and I felt you believed in the "rightness" of my case. That was a great comfort to me throughout."

"I would like to thank you for all your efforts in dealing with Mr L. From the start you gave me every confidence in your professional ability which proved so well founded. You were more than a match for Mr L. who had tried to mess me about for so long, and your kind understanding and your prompt and highly efficient work proved so successful. I do greatly appreciate all that you have done to help me"

"The beneficiaries and I wish to express our most sincere thanks for the excellent advice given and the work you completed in assisting the conclusion of this matter. I would like to add, that in the latter stages of the saga your assistance and support to me was particularly valued."

"I would like to take this opportunity to thank you for your excellent service you provided during my claim. The service you provided was excellent and professional. I am as you guess very happy indeed with the result and pleased that everything is now settled. I wish you every success in the future and would like to say I am very grateful for the hard work you put into this claim."

"Thank you so much for all your expert advice and help, not to mention your unfailing patience. I am grateful."

"Thanks again for all your help and perseverance. We really appreciate the job you did for us."